Return Policy

Last updated June 07, 2022

Thank you for purchasing Truckee Flannel Co.!

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Truckee Flannel Company

Attn: Returns
RMA #
PO Box 1135
Truckee, CA 96161
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions     

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note all sale items are final and cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us at: [email protected]